Cancellation Policy
Last updated: September 7, 2025
✅ How to Cancel Your Subscription
Quick & Easy Cancellation Process
- Log into your GeniusMentor account dashboard
- Navigate to Account Settings → Subscription Management
- Click the "Cancel Subscription" button
- Confirm your cancellation decision
- Receive email confirmation with your final billing date
💡 No hassle, no questions asked - Cancel anytime in just 2 minutes!
What Happens When You Cancel
- ✓ Immediate: No future billing charges will occur
- ✓ Access: Full platform access continues until your current billing period ends
- ✓ Data: All learning progress and AI interactions are preserved safely
- ✓ Reactivation: Your account remains ready for instant renewal
💳 Why We Don't Offer Refunds
Our no-refund policy ensures we can continue providing world-class AI tutoring while maintaining fair pricing for all users:
🤖 AI Resource Investment
Our AI systems immediately begin creating personalized learning profiles and generating custom content from day one of your subscription.
📊 Instant Value Delivery
You gain immediate access to premium AI tutors, emotional intelligence features, and personalized learning pathways.
💰 Sustainable Pricing
This policy allows us to offer competitive rates while continuously improving our AI technology and educational content.
🔒 Data Preservation
Instead of refunds, we preserve your investment through secure data storage and instant reactivation capability.
Limited Refund Exceptions
Refunds may only be considered in these exceptional circumstances:
- Technical Failure: Complete platform inaccessibility due to our technical issues for 7+ consecutive days
- Billing Errors: Duplicate charges or system billing mistakes (case-by-case review)
- Unauthorized Access: Fraudulent use requiring documentation and verification
- Legal Requirements: Where mandated by applicable consumer protection laws
All exceptions require management approval and supporting documentation.
🎯 Better Alternatives to Cancellation
Before canceling, consider these options that might better meet your needs:
⏸️ Subscription Pause
Temporarily pause your subscription for up to 3 months during busy periods or breaks.
Perfect for students during exam periods or vacation time.
📉 Plan Downgrade
Switch to a lower-cost plan while maintaining access to core AI tutoring features.
Keep your progress while reducing monthly costs.
🎓 Educational Discounts
Students, teachers, and educational institutions qualify for significant discounts.
Up to 40% off for verified educational users.
💳 Payment Plans
Spread your subscription costs over time with flexible payment arrangements.
Monthly, quarterly, or annual payment options available.
🤝 Personal Support Available
Having trouble with the platform? Contact our learning success team for personalized assistance, AI tutor adjustments, and learning strategy consultation - all included with your subscription.
🔐 Your Investment is Protected
When you cancel, your subscription ends but your educational investment is preserved:
AI Memory
Your AI tutors remember your learning style, preferences, and progress
Progress Data
All Bloom's taxonomy progress and learning analytics preserved
Instant Return
Reactivate anytime and continue exactly where you left off
📅 Cancellation by Subscription Type
Monthly Monthly Subscriptions
- • Cancel anytime before your next billing cycle
- • Access continues until your month-end date
- • No pro-rated refunds for unused days
- • Account automatically suspended after final day
- • Instant reactivation available
Annual Annual Subscriptions
- • Cancel anytime during your annual period
- • Full access continues until annual renewal date
- • No refunds for remaining months
- • Best value for committed learners
- • Maximum benefit from preserved data
📞 Get Help
💳 Billing & Cancellation Support
Email: billing@geniusmentor.com
Response Time: Within 24 hours
Live Chat: Available 9 AM - 6 PM EST
Help Center: 24/7 self-service cancellation guides
🎓 Learning Success Team
Email: success@geniusmentor.com
Purpose: Alternative solutions before cancellation
Services: Learning consultation, AI tutor optimization
Goal: Help you succeed with GeniusMentor
💡 Pro Tip: Contact our success team before canceling - they often find solutions you hadn't considered!
Legal Compliance & Updates
This cancellation policy complies with applicable consumer protection laws in our operating jurisdictions. Where local laws require different terms, those requirements take precedence over this policy.
- • EU Users: GDPR compliance and European consumer protection rights apply
- • California Users: Additional rights under California Consumer Privacy Act
- • Australian Users: Australian Consumer Law protections respected
- • UK Users: Consumer Rights Act 2015 and Consumer Contracts Regulations apply
This policy may be updated to reflect service changes or legal requirements. Significant changes will be communicated via email with 30 days advance notice. Continued use after policy updates indicates acceptance of new terms.